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Getting startedExpectations

Getting started

How do I file a support ticket?

Sign in with your company account, click New ticket, describe your issue, and submit. You can track it under My tickets.

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Can I get support by email?

Yes. Send an email to our support mailbox and it is automatically turned into a ticket. Replies are tracked on the ticket.

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Expectations

How long until my ticket is answered?

Tickets are triaged into the team backlog and picked up during the active sprint. Urgent issues are prioritized.

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